Terms of Service

1. Introduction

These Terms of Service outline the coverage, limitations, and conditions of Luminellari’s Shipping Insurance and Customs Duty Insurance.

By purchasing either insurance option at checkout, you acknowledge that you have read, understood, and agreed to the terms set out below.

2. Shipping Insurance Coverage

Shipping Insurance provides protection against loss or damage to your order during transit.

Coverage includes:

Full reimbursement or replacement of items confirmed by the carrier as lost or damaged
Coverage applies only while the parcel is in transit

Coverage conditions:

Loss or damage must be officially confirmed by the shipping carrier
Claims must be submitted within the required timeframe (see Section 5)

Exclusions:

Shipping Insurance does not cover:

Delivery delays
Minor dents or external damage to packaging that do not affect product condition or functionality
Cosmetic packaging damage only

3. Customs Duty Insurance Coverage

Customs Duty Insurance covers eligible import duties and taxes charged by local customs authorities.

Coverage includes:

Reimbursement of applicable customs duties or import taxes
Coverage applies only when charges are collected upon delivery

Coverage conditions:

The recipient must have been charged directly by customs or the carrier
Valid official documentation (invoice or receipt) is required

Exclusions:

Customs Duty Insurance does not cover:

Customs fines or penalties
Storage, demurrage, or handling fees caused by customs delays
Charges resulting from incorrect or incomplete customer-provided information

4. General Exclusions (Both Insurances)

The following circumstances are not covered under Shipping Insurance or Customs Duty Insurance:

Incorrect or incomplete shipping address provided by the customer
Unclaimed, abandoned, or refused shipments
Orders confiscated due to prohibited or restricted items under local regulations
Shipping delays caused by customs clearance procedures
Force majeure events, including but not limited to natural disasters, strikes, or government actions

5. Claims Process

Claim submission:

Claims must be submitted within 90 days from the expected delivery date or payment date (as applicable)
Claims submitted after this period may not be accepted

Required documentation:

Depending on the claim type, the following may be required:

Proof of damage (clear photos and/or unboxing video)
Official carrier confirmation of non-delivery or loss
Official customs invoice or receipt (for customs duty claims)

Claim resolution:

Approved claims will be resolved via refund, replacement, or reimbursement, at Luminellari’s discretion.

Reimbursements may be issued as store credit or direct refund, depending on the claim type and payment method.

6. Modifications & Termination

Luminellari reserves the right to update, modify, or terminate Shipping Insurance and Customs Duty Insurance services at any time without prior notice.

Any changes will take effect immediately upon publication on our website.