Luminellaria Shipping Information
Everything you need to know about processing, delivery, and tracking your order.
Shipping at a Glance
| Order processing time | 3–7 business days (includes production of handmade shoes) |
| Shipping cost | Free worldwide shipping on all orders |
| Ships from | Hong Kong or Mainland China |
| Delivery — United States | 6–9 business days after dispatch |
| Delivery — United Kingdom & Europe | 6–9 business days after dispatch |
| Delivery — Canada | 6–10 business days after dispatch |
| Delivery — Australia | 6–9 business days after dispatch |
| Delivery — Other international | 6–12 business days after dispatch |
| Total estimated time (processing + shipping) | 9–19 business days depending on destination |
| Customs & duties | Included for most destinations (DDP). Some regions may incur additional fees — see details below. |
| Order tracking | Tracking number provided via email after dispatch |
Order Timeline Overview
Orders placed on luminellaria.com follow a clear timeline:
- Order processing time refers to the period between purchase and shipment, typically 3–7 business days for all orders.
- Shipping time refers to the period after an order has left our facility, with delivery estimates by region listed above.
- Estimated delivery times include the time required for transit but do not account for customs clearance or carrier delays.
Order Processing Time
Orders placed on luminellaria.com require a processing time of typically 3–7 business days before shipment. This includes production time for our shoes, which are made to order. Please note that during peak seasons or promotional periods, processing time may be extended by 2–3 additional business days.
Estimated Shipping Time by Region
Once your order has been processed and dispatched, the estimated delivery times to the following regions are:
| Destination | Estimated Shipping Time | Total Time (incl. Processing) |
|---|---|---|
| United States | 6–9 business days | 9–16 business days |
| United Kingdom & Europe | 6–9 business days | 9–16 business days |
| Canada | 6–10 business days | 9–17 business days |
| Australia | 6–9 business days | 9–16 business days |
| Other international destinations | 6–12 business days | 9–19 business days |
Delivery times are estimates and may vary due to factors like customs processing, peak seasons, weather conditions, or courier delays beyond our control.
Shipping Coverage & Fees
We offer free worldwide shipping on all orders, with no minimum purchase required. Orders are shipped directly from our fulfillment facilities in Hong Kong or Mainland China, depending on destination and logistics availability.
Please note: While shipping is free, some destinations may be subject to import duties, customs fees, or local taxes upon delivery. For most destinations, standard import duties are included in the product price (DDP — Delivered Duty Paid). For a list of non-DDP destinations where additional charges may apply, please see our FAQ page.
Shipping Confirmation & Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking updates may take 2–5 business days to become active, as courier systems may require time to register movement.
Customs, Duties & Taxes
For most international shipments, standard import duties and taxes are included in the product price (DDP — Delivered Duty Paid).
However, the following countries and regions are shipped on a non-DDP basis, and additional duties or taxes may be charged upon delivery: Albania, Armenia, Aruba, Bahamas, Bermuda, Brazil, British Virgin Islands, Cayman Islands, Egypt, Georgia, Guam, Guernsey, Iceland, Isle of Man, Jordan, Kazakhstan, Laos, Lebanon, Macau, Morocco, Serbia, Uzbekistan, and the U.S. Virgin Islands.
For orders delivered within the United States, applicable local sales tax will be calculated and added at checkout.
Customers are responsible for any additional fees required by local customs authorities in non-DDP regions. If you experience customs-related issues, please contact us for assistance.
Missed, Delayed, or Failed Deliveries
If delivery is unsuccessful, the courier may attempt redelivery or hold the parcel at a local facility, depending on regional procedures. Customers are encouraged to monitor tracking updates closely to avoid return-to-sender situations.
Shipping delays caused by customs clearance, courier operations, weather, or other factors beyond our control do not automatically qualify for refunds.
Damaged or Lost Packages
If your order arrives damaged or is confirmed lost in transit, please contact our customer support team as soon as possible. We will work with the courier to investigate the issue and arrange a replacement or appropriate solution where applicable.
Contact Information
For any shipping-related questions or assistance, please contact us at:
📩 support@luminellaria.com
💬 WhatsApp: +86-133-1610-0551
This Shipping Policy applies to all purchases made on luminellaria.com.
Operated by ZUO YUAN HOLDINGS LIMITED
RM C20 BLK C 3/F EAST SUN IND CTR 16 SHING YIP ST, KWUN TONG, Hong Kong 999077